FAQ | Ask Akola
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Do you offer gift wrap?
When you receive your Akola piece, you will receive a pouch that can be used to store it in. You can purchase a Akola branded gift box for $5 at check out.
I just placed an order, but I selected the wrong item. Can you change it? Can you cancel it?
We want you to receive your order as quickly as possible! To make that happen, our team starts processing orders as soon as they have been submitted, so we are unable to change or cancel orders. Please contact Customer Service (email@example.com) immediately if you have questions about changing or canceling your order.
I just placed an order – will I get a confirmation from you?
Absolutely! After submitting an order shipping within the United States, you should be taken to a page that provides an order confirmation number. Within a few moments, you will receive a confirmation email from us. After your order has finished processing and is ready to ship (for domestic orders with ground shipping, allow up to 7 business days), you will receive a second email that provides tracking information for your shipment. Please contact Customer Service (firstname.lastname@example.org) if you have not received your confirmation emails.
I just placed an order, but I need to change the shipping address. How do I do that?
Because we process orders so quickly, we are typically unable to make changes to a shipping address. Please contact Customer Service (email@example.com) as soon as you can if you need to change your shipping address.
I am ordering several items that need to be shipped to different shipping addresses. How do I indicate that?
As of right now, we are only able to accept one shipping address per order. If you need items to ship to different addresses, it would be best to place them as separate orders
I need to use two credit cards on my online order – how do I do that?
At this time, we are only able to process one credit card per online order. (This includes Visa, MasterCard, or American Express)
I just placed an order. How will it be shipped to me?
All domestic orders and returns are shipped via UPS (United Parcel Service). Your tracking email will provide you with the carrier and tracking information for your shipment.
Do you offer expedited shipping?
Yes! On the checkout page, you will see an option for express shipping.